What Is the Job of Jinkies! Manager?
The job of a coffee shop manager is to oversee and manage day-to-day operations at the shop.
Your responsibilities include but aren’t limited to:
-Maintain the proper inventory
-Oversee operations & employees
-Monitor daily expenses & inventory usage
-Ensure overall cleanliness & tidiness of the shop
-Schedule employees for shifts
-Monitor employee performance
-Resolve employee conflicts
-Train and onboard new baristas or cashiers
-Advise staff on best ways to resolve issues with customers while delivering excellent customer service
-Meet regularly with the shop owner/s
-Perform basic barista duties, including brewing coffee, grinding beans, stocking cups/condiment station, stocking & monitoring the pastry case, making espresso drinks and assisting at the register
-Help prepare shop & employees for menu changes
-Assist in coordinating and running special events
What Skills Does a Successful Coffee Shop Manager Have?
A successful coffee shop manager needs to have many skills to carry out their duties. You need to have:
-Good leadership qualities. This includes delegating tasks, assigning employees to specific shifts and ensuring the shop is operating smoothly. Motivating and inspiring their team to do their best work
-Strong Communication. As a coffee shop manager, you need to communicate with customers and employees. Your ability to communicate effectively can help you lead a team, resolve customer issues and improve your business operations.
-Be observant and quick to respond to all customer complaints and shop needs
-Organization. This allows coffee shop managers to keep track of employee schedules and inventory.
-Problem-solving. As a manager you may be responsible for resolving customer complaints, employee issues and other problems that arise. Your ability to solve problems can help you maintain a positive work environment.
-Willingness to learn about coffee shop operations.
You also need to be comfortable performing administrative assistance.
Hours: Minimum of 40 hours a week required. Must be able to work Saturdays.
Pay: Salary pay + paid vaction, paid sick time & more.